How long before I receive my order?
We aim to dispatch your order within one day of receiving it. However, our standard turnaround is 5 working days. If you have an urgent order please note this in the text field available when placing it, or call us to place the order over the phone. Please add several days for delivery on top of this time.
How are Shipping charges calculated?
Shipping charges are based on the postage costs, plus the cost of packaging. We aim to charge as close as possible to the actual cost to us.
I'm getting an error message "We do not ship to this destination"
You may get this message if your order is very heavy. Please contact us by phone or email and we will advise you of the shipping cost and take your order.
Will you deliver to any country?
Yes, subject to any legal restrictions.
Do you have Distributors in other countries?
Yes. in Australia we operate through our Partner:
Mt Barker / Strathalbyn Catholic Parish
Will my credit card details be stored?
We do not retain credit card details once your card has been charged.
Do I have to pay VAT?
VAT is chargeable on orders to the UK and all European Union countries, at the prevailing UK rate. VAT is not chargeable on orders to all other countries, including the Channel Islands (select Jersey or Guernsey as your country). However, the product prices shown now include VAT, where this is payable.
If I am ordering from a country where VAT is not chargeable, can I get a price reduction?
No, we have decided to change our pricing policy. Our prices are now the same for all customers, independent of country and whether or not the price contains an element of VAT.
How can I watch your trailers in full screen mode?
You can watch the trailers on vimeo.com by clicking on the word vimeo in the bottom right-hand corner of the trailer. When the screen loads click the icon in the bottom right-hand corner (4 little arrows pointing to each corner); then press the Play button. To exit full screen mode, press Esc.